Cancellation Policy

• According to our cancellation policy, we require 24-hour notice to reschedule or cancel.  If proper notice is not received, a non-refundable fee of $50 will be charged to the card on file for appointments booked for 30-45 minutes and $100 each hour. 
• If you did not call or attend your appointment, aka a no-show, a non-refundable fee for the full-service amount will be applied to the card on file. A no-show can also result in a forfeiture of spa wallet credit or service for the total service amount.  If you are a member or have spa wallet credit, fees will be deducted from your spa wallet to cover the full-service amount.
• We understand your time is valuable.  If you need to change your appointment, you may; however, the cancellation fee still applies for any reason, as we have staffed a licensed medical provider who has set up your appointment. 
• We want you to know that you agree to our cancellation policy when you make an appointment.
• Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill the appointment time, which is a cost to the business and provider.  We ask all new and established clients to supply a credit card to have on file to book an appointment with us.  All cards on file are entered via a secure electronic medical record system that ensures the information is encrypted and safe.  In the event we do not receive the required notice, the fees will be applied to your card or billed to you in the event the card is declined or deducted from spa wallet credit:
• Just to let you know, notifications given at least 24 hours before your appointment will NOT receive a charge.
• Appointment deposits are subject to change at management's discretion.  If a patient has a history of two or more no-shows or cancellations, the patient may be discharged as a client, and a forfeiture of a non-refundable deposit will occur; this is determined at management’s discretion.
• Only appointments scheduled for 15 minutes (including in-person follow-up appointments) will not be charged.
• As a courtesy, we would like to confirm appointments via email and text 48 hours before. You are responsible for having updated contact information when booking an appointment and letting us know of a change so we may update your client profile. 

Late Arrival:
We understand that issues can arise that may cause you to be late for your appointment.  However, we'd like to ask you to call us if that happens so we can accommodate you. Appointment times are reserved for each client, so often, we must stay within that reserved time.  Suppose you arrive more than 15 minutes late for your appointment time.  In that case, your appointment may be shortened or canceled if there is insufficient time to complete the procedure.

To cancel or reschedule, you may log into the Patient Dashboard or please call our office directly at (207) 349-4203.

Thank you for being a valued client and understanding and cooperation regarding these policies.

Your understanding and adherence help us provide the highest quality service and ensure a safe, enjoyable experience for everyone. Should you have any questions, concerns, or feedback, please feel free to reach out to us. Your input is invaluable in helping us continuously improve and meet your needs. Thank you once again for your support and for choosing Sky's Med Spa as your trusted beauty & wellness destination. We look forward to serving you and making each visit a wonderful experience.